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Saturday, 14 May 2016

Telecom firms cannot be fined for call drops: SC


The Supreme Court has ruled that Telecom companies will not compensate mobile phone users for inconvenience caused by call drops as service provider alone can not be balmed for call drops.
A bench headed by Justices Kurian Joseph and R F Nariman termed Trai's rule "arbitrary, illegal and unreasonable".

It said that telecom companies cannot be punished by Trai in the name of protecting consumer interests.
It dismissed the conclusion of TRAI that the firms alone were to blame for call drops and were thus deficient in service.
Background
In October 2015, Trai ordered operators to pay Re 1 for every call drop to the user, with a maximum of three per day.
The regulation was to come into effect from January but service providers had refused to pay compensations to the consumers, and had taken the case to SC. 

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